Troubleshooting

My published page shows page not found or disappeared

If the page’s linked product was deleted in Shopify, the page goes offline. Open Page settings, link another product, then republish.

I changed my Shopify theme

Republish all your pages. Then turn the EcomWize Embed on again in the new theme.

My store was connected before July 20, 2026

Go to Stores, click Disconnect store, then Connect store and use the one-click install. Your pages are not affected.

Failed to fetch products

In your Shopify admin, go to Settings > Apps and uninstall EcomWize. Then connect your store again.

This store is already connected to another account

Disconnect the store from the other account first. If you can’t, contact support.

I can't publish on the Free plan

Publishing needs a paid plan. Upgrade in Settings > Plans & Billing.

I hit the 10 published page limit on Starter

Unpublish a page you no longer need, or upgrade to Pro for unlimited publishing.

I ran out of credits

Buy a credit pack with Buy credits (paid plans), or upgrade to a plan with more monthly credits.

My cart drawer or bundles don't show

Check that the EcomWize Embed is on. In EcomWize, the Cart drawer page shows App embed is off with a Turn on app embed button.

Connect Shopify

Install and reconnect your store.

Turn the embed on.

Costs and credit packs.

Publishing limits per plan.