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You can manage your subscription, view invoices, and update payment methods through the billing portal.

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Accessing the Billing Portal

1

Open User Settings

Click on your profile or settings icon to open the User Settings modal.
2

Go to the Plans & Billing tab

Select the Plans & Billing tab. Here you can see your current plan, credit balance, and billing options.
3

Click Manage Subscription

If you are on a paid plan (Starter or Pro), click the Manage Subscription button to open the billing portal where you can manage payment methods, view invoices, and more.
The “Manage Subscription” button is only visible for users on paid plans. Free plan users see the option to change their plan instead.

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What You Can Do in the Billing Portal

The billing portal provides full self-service billing management:

View invoices

Access your complete invoice history, download PDF invoices, and view payment details for each billing cycle.

Update payment method

Add, remove, or change your credit card or payment method.

View upcoming charges

See your next billing date and the amount that will be charged.

Update billing details

Change your billing address, company name, or tax ID for invoices.

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Canceling Your Subscription

You can cancel your subscription from the Plans & Billing tab in User Settings:
1

Open User Settings

Open User Settings and go to the Plans & Billing tab. Click Change Plan to open the pricing modal.
2

Select the Free plan

Click the “Switch to Free” button on the Free plan card. A confirmation dialog appears.
3

Complete the cancellation survey

Before canceling, you are asked to share why you are leaving. Select a reason from the list:
  • Too expensive
  • Not using it enough
  • Missing features I need
  • Found an alternative
  • Technical issues
  • Just pausing temporarily
  • Other (with a text field for details)
4

Confirm cancellation

Click “Submit & Cancel Plan” to finalize the cancellation.
Cancellation does not take effect immediately. Your paid plan features remain active until the end of your current billing period. After that, your account reverts to the Free plan.

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What Happens After Cancellation

When your subscription ends at the end of the billing period:
  • Your plan changes to Free
  • AI credits are reset to 250 (the Free plan allocation)
  • Published pages remain live on Shopify, but you cannot publish new pages or update existing ones
  • You can still access the builder and edit pages, but publishing requires re-subscribing
  • Your data (pages, brand styles, assets) is preserved

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Payment Status Tracking

Your subscription can be in one of several payment states:
StatusDescription
ActiveSubscription is current and all features are available
Payment failedPayment has failed. Action is required to continue using paid features

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Payment Failed Popup

If your payment fails, a Payment Failed popup appears immediately. This popup:
  • Informs you that your payment could not be processed
  • Provides a direct link to update your payment method via the billing portal
  • You must resolve the payment issue before continuing to use the builder

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Pending Plan Changes

When you schedule a downgrade (e.g., from Pro to Starter, or from any paid plan to Free):
  • The change is scheduled for the end of your current billing period
  • A “Scheduled” indicator appears on the pending plan in the pricing modal
  • Your current plan button changes to “Keep ” with the option to cancel the downgrade
  • If you change your mind, click “Keep ” to cancel the scheduled downgrade and stay on your current plan

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Subscription Tips

Ensure your credit card on file has not expired. Failed payments can temporarily restrict your access to paid features.
Before downgrading, check how many pages you have published and how many AI credits you typically use. Downgrading may affect active published pages.
Upgrades take effect immediately with prorated billing. You do not need to wait for a new billing cycle.