Accessing the Billing Portal
Open the pricing modal
Click on your plan indicator in the sidebar, or navigate to the pricing modal from the settings area.
Click Manage subscription & billing
If you are on a paid plan (Starter or Pro), a “Manage subscription & billing” link appears below the plan selection headline. Click it to open the Stripe billing portal.
The “Manage subscription & billing” link is only visible for users on paid plans. Free plan users see the plan upgrade options instead.
What You Can Do in the Billing Portal
The Stripe billing portal provides full self-service billing management:View invoices
Access your complete invoice history, download PDF invoices, and view payment details for each billing cycle.
Update payment method
Add, remove, or change your credit card or payment method. Stripe supports major credit cards and other payment methods.
View upcoming charges
See your next billing date and the amount that will be charged.
Update billing details
Change your billing address, company name, or tax ID for invoices.
Canceling Your Subscription
You can cancel your subscription directly from the pricing modal in EcomWize:Select the Free plan
Click the “Switch to Free” button on the Free plan card. A confirmation dialog appears.
Complete the cancellation survey
Before canceling, you are asked to share why you are leaving. Select a reason from the list:
- Too expensive
- Not using it enough
- Missing features I need
- Found an alternative
- Technical issues
- Just pausing temporarily
- Other (with a text field for details)
What Happens After Cancellation
When your subscription ends at the end of the billing period:- Your plan changes to Free
- AI credits are reset to 250 (the Free plan allocation)
- Published pages remain live on Shopify, but you cannot publish new pages or update existing ones
- You can still access the builder and edit pages, but publishing requires re-subscribing
- Your data (pages, brand styles, assets) is preserved
Payment Status Tracking
Your subscription can be in one of several payment states:| Status | Description |
|---|---|
active | Subscription is current and all features are available |
past_due | A payment has failed but Stripe is retrying. Features may be restricted |
payment_failed | Payment has failed after retries. Action is required |
Payment Failed Modal
If your payment fails and your account enters apast_due or payment_failed state, a Payment Failed modal appears when you log in. This modal:
- Informs you that your payment could not be processed
- Provides a direct link to update your payment method via the Stripe billing portal
- May restrict certain features until the payment issue is resolved
Stripe automatically retries failed payments over several days before marking the subscription as permanently failed. You usually have a grace period to update your payment method.
Pending Plan Changes
When you schedule a downgrade (e.g., from Pro to Starter, or from any paid plan to Free):- The change is scheduled for the end of your current billing period
- A “Scheduled” indicator appears on the pending plan in the pricing modal
- Your current plan button changes to “Keep ” with the option to cancel the downgrade
- If you change your mind, click “Keep ” to cancel the scheduled downgrade and stay on your current plan
Subscription Tips
Keep your payment method current
Keep your payment method current
Ensure your credit card on file has not expired. Failed payments can temporarily restrict your access to paid features.
Review your usage before downgrading
Review your usage before downgrading
Before downgrading, check how many pages you have published and how many AI credits you typically use. Downgrading may affect active published pages.
Upgrade anytime
Upgrade anytime
Upgrades take effect immediately with prorated billing. You do not need to wait for a new billing cycle.